FAQ

Please see Frequently Asked Questions below. If you don't see what you're looking for, please email support here.

Q: How do I create an account?

A: Simple! Just click the link below.

Kourtney Kardashian

Q: I would like to subscribe to all the sisters at one time. Are there any discounts if I sign up for multiple sites?

A: We do not offer any discounts for multiple site subscriptions at this time. However, stay tuned as that might change down the road.

Q: I signed up for an account on Kourtney's site; does this also give me access to Kim, Kylie, Kendall and Khloé?

A: No. You will need to subscribe to each sister in order to access their specific content. However, once you sign up for multiple sisters, you will use the same login across all of the Kardashian/Jenner sites and apps.

Q: I lost my password, how do I get a new one?

A: Don't sweat it. Send yourself a password reset email here.

When it arrives (it should only take a minute) click the link in the body. From there, you'll be asked to create a new password.

Good to note: The link in the email expires 24 hours after being requested. However, if this happens, just send yourself another password reset email.

Q: I am having trouble logging in with my email and password, what should I do?

A: Send yourself a password reset email here.

When it arrives (it should only take a minute) click the link in the body. From there, you'll be asked to create a new password.

Good to note: If there was a typo in your email address when you signed up or you no longer have access to the email address associated with your account, then you should email our super smart Support team.

Email Support

Q: How do I change my email address?

A: To change the email address associated with your account follow these simple steps:

On the web, log into the site and click on your name from the menu. This will bring you to the Settings page where you can update all your personal information, including your email address.

From the app: Open the menu > Settings > Manage Account

Q: How do I change my password?

A: To change the password associated with your account:

On the web, log into the site and click on your name from the menu. This will bring you to the settings page where you can update all your personal information, including your password.

In the app: Open the menu > Settings > Manage Account >

Good to note: If you have forgotten the password associated with your account, reset your password here.

Q: How do I subscribe to email newsletters?

A: Log into your account on the web, click on your name from the menu and update your newsletter settings. When you are done, click 'Save'.

In the app: Open the menu > Settings > Manage Account > Select Newsletter

Q: How do I unsubscribe to email newsletters?

A: If you're sure you want to unsubscribe, log into your account on the web. Click on your name from the menu and update your newsletter settings. When you are done please click 'Save'.

In the app: Open the menu > Settings > Manage Account > Select Newsletter

Q: Can I access my subscription from any computer, anywhere, at any time?

A: Best. News. Ever....Yes! Just as long as your device/s (computer, tablet, phone) meet the system requirements.

· Internet Explorer 11 or later on Windows 8.1 or later

· Microsoft Edge on Windows 10

· Safari on Mac OS X 10.10 or later (Yosemite)

· Supported on all 2012 or later models and select 2011 models

· Google Chrome version 37 or later on Windows XP Service Pack 2 or later and Mac OS X 10.6 or later (Snow Leopard)

iOS:

We support iPhone 4 and above; iPad 2 and above, iPod touch 4th generation and above, all running iOS 7 and above.

Android:

We support 4.1 and above.

Q: How do I access/update my payment information?

A: To update the payment method associated with your account:

Log into the website and click on your name from the menu. This will bring you to the Settings page where you can update all your personal information, including your payment method.

Good to note: If you subscribed via the website any credit card updates must be done through the desktop.

Q: Do the Kardashian / Jenner sites accept PayPal?

Not at the moment. Currently we only accept credit and debit cards for subscriptions through the websites.

Q: Can I cancel any time?

A: Yes, of course, if you want to miss out on everything! You can cancel your account at any time. After cancellation, you will have access to the premium content until the last day in the current billing cycle. After the current month's billing period ends, you will no longer have access to the premium offerings and extra goods.

Good to note: There are no refunds for partial months or unused portions of subscriptions.

Q: I clicked 'Forgot Password' and did not receive a new password email, how come?

A: If you have a spam filter on your e-mail account, check if the email is in your spam folder.

If there was a typo in your email address when you signed up or you no longer have access to the email address associated with your account, then you should send an email to support (just click the link below).

Email Support

Q: What are system requirements to use the sites/apps?

A:

iOS:

We support iPhone 4 and above, iPad 2 and above, iPod touch 4th generation and above, all running iOS 7 and above.

Android:

We support 4.1 and above.

Q: I'm having issues purchasing merchandise.

A: Currently, all product purchases are made through a third party e-commerce site. Any issues, questions or comments about the purchasing process should be directed to the store the item is linked to.

Q: How do I access locked content?

A: To access premium content you'll need to sign up for a subscription (don't worry, it's easy!). Subscribe to Kourtney Kardashian's site and/or app by selecting "Subscribe" and entering in your payment information.

Q: I forgot and/or lost access to the email address associated with my subscription, how can I get access?

A: If you've forgotten or lost access to the email address attached to your subscription, we'll do our best to help. However, if we're not able to verify you as the account owner, we cannot give you access to an account. We've gotta protect you and your info.

Steps to recover subscription access:

1. The first thing to do is try signing in with all different combinations of your email addresses, examples: @gmail.com, @aol.com, @hotmail.com, etc.

2. If you don't have any luck with that, try sending password recovery links (here) to each of your email addresses and we'll send out a password recovery link to the primary email address that's registered to the account.

(Please make sure to search each of your email accounts for messages that come from no-reply@kourtneykardashian.com.)

3. If you are aware that the email address connected to your subscription is no longer active, please take a look at the account recovery resources for the email provider in question.

If you are still unable to recover your account credentials please contact support, click the link below to email Support:

Email Support

Q: I subscribed, but articles are still locked.

Each sister's website/app requires its own subscription. Please make sure that you are registered and subscribed to the app/site you are visiting. If you've confirmed, but are still having issues, email our super smart Support team by clicking the link below.

Email Support

Q: I am having difficulties watching video content.

A: If you are having difficulties playing videos please update your mobile/desktop browser to the latest version for best video performance. For all devices (laptops included), make sure you have a strong and reliable connection (either Wi-Fi or cell signal).

If you're using Adobe Flash Player, you can also try these tips:

- Install the latest version of Adobe Flash Player.

- Visit Adobe Flash Player Help for assistance with video display and video playback issues.

If you are on public Wi-Fi:

- Check with your network administrator to make sure streaming services are supported and not intentionally blocked.

- Note that many public networks limit bandwidth usage.

If you're using a cellular data network or satellite Internet:

- If possible, try a different network. Cellular data and satellite Internet connections commonly have slower connections speeds than cable Internet or DSL

If you're still experiencing issues, email us via the link below.

Email Support

Be sure to include what device, browser and operating system you were using when you noticed the problem, and which videos aren't working for you.

Q: I missed a recent live stream; can I watch a previous live stream?

A: No, currently live streams are only available as they happen.

IMPORTANT: Make sure your PUSH notifications are turned ON for your phone so that you never miss a live stream experience from your favorite sister!

HOW TO ENABLE THE PUSH NOTIFICATION:

iOS:

Settings > Kourtney > Notification > Allow Notifications

Android:

Tap the menu icon and scroll down

Tap Account Settings > Notifications > Mobile Push

Q: My avatar won't upload, how come?

A: Avatars must be .jpg or .png image files. If you're having issues uploading your image, first make sure the image has a file size of 4mb or less. Then check your profile using another browser. It may be that your browser is holding onto outdated information and you need to clear its cache.

If the image has still not updated properly, please try re-uploading in a different browser.

Q: I keep getting logged out of my account, how come?

A: Currently, we allow accounts up to two simultaneous logins. If you are still having issues, please contact SUPPORT below.

Email Support

Q: I subscribed in the app, and was immediately charged (I did not receive my one-week free trial).

A: Contact SUPPORT below and provide the email address that was used to create your account.

Email Support

Q: I cancelled my subscription, how do I get a refund?

A: We are sincerely sorry to see you go :( After cancellation, you will have access to the premium content until the last day in the current billing cycle but not beyond. After the current month's billing period ends, you will no longer have access to the premium offerings. There are no refunds for partial months or unused portions of subscriptions.